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DVA Rehabilitation Appliances Program

  • Text
  • Department
  • Affairs
  • Conni
  • Unisex
  • Waterproof
  • Sterile
  • Silicone
  • Waist
  • Foley
  • Catheter
  • Latex
  • Cath
Independence Australia's information for DVA Rehabilitation Appliances Program (RAP). Learn more about DVA eligibility, orders and products.

Our Services About us

Our Services About us For over three decades, Independence Australia has specialised in delivering quality health and wellness products to people in their homes to help them enjoy a better quality of life. We have an extensive range of continence and urology products across all the major brands and offer expert advice to ensure you have the best products to meet the entitled person’s needs under the Department of Veterans’ Affairs (DVA) Rehabilitation Appliances Program (RAP). Why choose us? Prompt and professional delivery • Warehouses in each state for quick delivery nationwide • DVA orders will be delivered within 2 working days in metropolitan areas or 5 working days for rural areas • Discreet packaging available on request Professional service for your convenience • Customer Service is available Monday to Friday 8am to 7pm, with extended hours during daylight savings • A team of professional staff in every state to provide advice and support FREE continence support • FREE expert advice and consultation from our Urology and Continence Nurse Advisory Service • FREE samples of disposable continence pads Extensive experience • Over 30 years experience in delivering products throughout Australia • The preferred supplier for all continence products available under DVA Rehabilitation Appliances Program 2

Need advice? Receive specialist continence advice for you or your loved one by calling: 1300 788 855 or email askthenurse@iagroup.org.au You will be provided with a response within one working day (during AEST business hours) via phone or email. Our Customer Service and Account Management teams undertake regular industry training sessions to ensure they are equipped with the most up-to-date information on the latest products and clinical best practice solutions. Just call 1300 788 855 or email customerservice@iagroup.org.au National network with warehouses in each state Care and respect for our clients is central to Independence Australia’s way of working. We understand that our products are integral to the daily living and wellbeing of our clients, and efficient service is essential. To support the needs of our clients, our business network includes distribution warehouses and showrooms in every state. Contact us 1300 788 855 customerservice@iagroup.org.au 1300 788 811 store.independenceaustralia.com Visit a showroom closest to you VIC Building 46, 9 Ashley Street West Footscray VIC 3012 NSW 6/25-27 Redfern Street Wetherill Park NSW 2164 QLD Building 2/1 Stanmore Road Yatala QLD 4207 WA Unit 2, 139 Balcatta Road Balcatta WA 6021 SA 3 Duncan Road Dry Creek SA 5094 TAS 12 Farley Street, Glenorchy TAS 7010 3

Health Fact Sheets

IA-ContinencePads-factsheet
IA-CondomDrainage-factsheet
Stools and bowel health
Continence Glossary Terms
Catheter Glossary Terms
Bedding Protection
a-z disability etiquette
How to choose a wound care product
Wound Dressings Overview
How to store wound care products
Drainage bags fact sheet
Condom Drainage Comparison Chart
Condom drainage sizing guide

NDIS Resources

IA NDIS Complex Care
IA NDIS Support
IA NDIS Consumables
IA NDIS Pre-planning-booklet

Product Catalogues

Cather Chart
Continence products for bladder health
Independence Australia Cost Savers Jan - March 2020
Healthcare products order options
Wound Care Catalogue
Independence Australia DVA RAP Catalogue

Mobility Aids Australia

Mobility Aids Australia - Hire Brochure
Mobility Aids Products
Mobility Aids Cost Savers Jan - March 2020