lodging an Application How do I lodge an application? Initial prescription The prescriber assesses the beneficiary’s eligibility; that is their possession of either a Gold or a White card. Once the prescriber determines the continence or thickened fluid products required, an initial prescription can be completed either by submitting the Direct Order Form via fax, email, mail, or through the Independence Australia RAP Prescriber Portal, as follows. Re-order options include Independence Australia RAP portal or Direct Order Form via email, fax or mail. Direct Order Form 1. The prescriber is to complete the Direct Order Form for Continence Products or Non-nutritional Thickened Fluid Products which can be downloaded from the Resources tab at www.iarap.com.au. Please ensure that all fields are completed and that the order meets the RAP Schedule requirements. 2. Please submit the completed Direct Order Form to Independence Australia. firstname.lastname@example.org RAP Prescriber Portal 1. Go to www.iarap.com.au 2. Sign up to create a new prescriber account (if not yet registered) 3. Login using your account details 4. Select ‘Create New Prescription’ 5. Enter client details, search for product(s) and add item(s) to prescription 6. Once all fields have been entered, select ‘Create Prescription’ and the prescription will be placed along with an order to Independence Australia. Subsequent orders As the initial prescription is valid for up to two years, subsequent orders can be made by a prescriber, the entitled person or their nominated representative. Orders can be placed via phone, email or fax, or by prescribers using the Independence Australia’s RAP Prescriber Portal. What products are available? To view the complete list of products available under the DVA RAP scheme, please refer to the Independence Australia DVA RAP product catalogue. Or to view the product catalogue online, visit the Independence Australia RAP Prescriber Portal www.iarap.com.au/pages/resources. Contact us DVA Customer Phone 1800 980 936 www.iarap.com.au email@example.com 1300 788 811 DVA Rehabilitation Appliances Program (RAP) 2021/22 1300 788 811 Independence Australia Reply Paid 9910 MELBOURNE VIC 8060 (NB: No stamp required) 3. Upon receiving the prescription, Independence Australia will deliver the order directly to the entitled person’s place of residence. DVA orders will be delivered within 2 working days in metropolitan areas or 5-10 working days for rural areas. 4. The prescriber is required to provide the beneficiary with a copy of the Direct Order Form for re-ordering purposes.