10 informonline.org.au NDIS Feature NDIS: How to kick start your plan So you’ve successfully received an NDIS plan – congratulations! But are you finding yourself a bit unsure and confused about what is supposed to happen next? This next step can be daunting, particularly if you have never accessed funding before.
NDIS Feature informonline.org.au 11 Where do I start? The first step is to get familiar with it all. There is a lot to learn and remember when it comes to the NDIS, so it is important that you take the time to understand what the NDIS is doing for you. Firstly, read through your plan lineby-line and make sure that you fully understand what you are covered for. As mentioned in issue 25 of Inform magazine, if this read-through causes any questions or concerns for you, make sure that you write them down for later. Once you’ve got your head around your plan, log into your NDIS participant portal and get familiar with this interface. This is particularly important if you are self-managing your plan and your funds, as this interface allows you to access your funds and pay invoices. Hang on, what if I’m not happy with my plan? If you have done your initial readthrough of your plan and you think that it doesn’t meet your needs, you are able to question these decisions and request a review. If you would like to request a review of the NDIS’s decision you can contact the NDIA – either in writing, over the phone or via email – and request an internal review of a decision. In this initial contact, briefly explain why you think this decision is not correct. This will start a process where someone at the NDIA will review your plan and will be in contact with you when a new decision has been made. This process can take some time. It is important for you to know that you can still use your NDIS plan even when you have submitted it for a review review, as using the funds doesn’t mean that you ‘accept’ the plan you aren’t happy with. So although your plan might be in review, it doesn’t mean that you have to go without supports while you wait! What if I am happy with my plan? If you have received your plan and you’re happy then you are all ready to go. If you are already receiving services from a service provider and you want to continue to use this provider, the first thing you should do is contact them and tell them that you have received your plan. Doing this means that your provider can prepare for your plan, and ensures that your service continues without any interruptions. When telling them about your plan, your provider may ask for some information from you, and they will use this to create a service agreement which outlines what services you’ll receive from them. If you are new to receiving services, or would like to try a new provider, why not use our ‘How to pick a provider’ guide in issue 25 of Inform magazine and on our website? Find out more at: www.informonline.org.au/how-to-pick-a-ndisprovider/ It is important for you to know that you can still use your NDIS plan even when you have submitted it for a